Terms of service
1. Introduction
This website, alivio.world, is operated by Alivio. These Terms of Service govern your use of our website and any purchases you make through it. By accessing or using the site, you agree to be bound by these terms. If you disagree with any part of the terms, then you may not access the website.
2. Use of Website
You must be at least 18 years old to use this website. If you create an account, you're responsible for maintaining the confidentiality of your account information and password. You're also responsible for all activities that occur under your account.
3. Products and Pricing
We try to ensure that all product descriptions and prices are accurate. However, errors may occur. We don't guarantee the availability of any specific product. Prices are subject to change without notice. If we discover an error in the price of any goods which you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
4. Orders and Payment
All orders are subject to acceptance and availability. Payment must be received in full before an order is accepted. We accept various payment methods as indicated during checkout.
5. Shipping and Delivery
Our shipping and delivery policies are outlined in our separate Shipping Policy, which can be found [link to shipping policy]. Please refer to that document for details on shipping times, costs, and other related information.
6. Returns and Refunds
We accept returns within 14 business days of delivery. For complete details on our return process, eligibility, and refund information, please see our Return Policy located [link to return policy].
7. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Alivio or its licensors and is protected by copyright and other intellectual property laws. You may not use our content without express written permission.
8. User Content
If you post or submit content to our website (e.g., reviews, comments), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Alivio for all claims resulting from content you supply.
9. Prohibited Activities
You agree not to engage in any of the following activities: violate any laws; infringe on any intellectual property rights; transmit viruses or other malicious code; collect information about other users; or interfere with the operation of the website.
10. Limitation of Liability
Alivio will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use of or inability to use the website; (b) any unauthorized access to or use of our servers and/or any personal information stored therein.
11. Indemnification
You agree to indemnify and hold Alivio harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
12. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom.
13. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any such changes constitutes your acceptance of the new Terms of Service.
14. Contact Information
Company Name
Alivio
Address:
501 Capell Apartments Victoria Place, SE17 1PG, London, SE17 1PG, United Kingdom
E-Mail: support@alivio.world
Phone Number: +44 7459 068706
Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 hours