FAQ
Q: What payment methods do you accept? A: You can pay with Visa, Mastercard, PayPal, Apple Pay, Google Pay, and American Express.
Q: Can I change or cancel my order after I've placed it? A: You have a 2-hour window to request changes or cancellations after placing your order. After that, the order is processed.
Q: Where do you ship? A: We currently ship to the United States.
Q: How long does it take to process my order? A: Order processing usually takes 1-3 business days.
Q: How long does delivery take? A: Expect your order to arrive within 5-8 business days after it ships.
Q: How much does shipping cost? A: Shipping is free for orders over $50.
Q: Will I receive tracking information? A: Yes, you'll receive tracking information via email once your order ships.
Q: What is your return policy? A: You have 14 business days to return an item.
Q: Who pays for return shipping? A: The customer is responsible for return shipping costs.
Q: How long does it take to get a refund? A: Refunds are processed within 5-7 business days after we receive the returned item.
Q: Do you offer exchanges? A: Yes, we accept exchanges for different sizes or colors of the same item.
Q: What is your contact email? A: Reach us at support@alivio.world.
Q: What are your customer service hours?
A: We're available Monday - Friday: 9:00 AM - 5:00 PM GMT.
Company Name
Alivio
Business Address:
501 Capell Apartments Victoria Place, SE17 1PG, London, SE17 1PG, United Kingdom
E-Mail: support@alivio.world
Phone Number: +44 7459 068706
Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 hours